People who live with #disabilities often face fear, discomfort, and hostility at a rate that far exceeds that encountered by those who do have no disability. The vast majority of such treatment is rooted in a basic lack of understanding about the challenges that come with having a disability, and the experience of sharing the world with people who do not. People often seek to fill in gaps in their knowledge, and when information is lacking, confusion and even fear may result.
Anyone wishing to overcome this experience them will be best served by first recognizing that a disability is a limited phenomenon. A physical disability may have a large impact on how an individual interacts with the physical world. A sensory disability may alter the gathering of information. These are conditions; however, in no way prevent the individuals who live with them from having unique personalities, talents, knowledge, humour, and lives.
People who live with disabilities have more in common than not with those who have no disability. We all share the same existence and the same basic needs.
In other cases, people who are living with a disability may have feelings about language that is not in keeping with the established guidelines for etiquette. Whatever the reason, the commonly recognized best practices of disability-related etiquette may not always be the preferred practices, and it is always most important for the most effective and respectful communication.
Disability etiquettes have been a huge challenge for people with disabilities. This includes customers as well as employees. Therefore, Employers need to sensitize their staff on disability etiquettes. Please make sure that at least a few staff members are sensitized on the above matter to treat your customers with dignity and justice.
Ms. #Manique Gunaratne conducted the training in “Disability Etiquettes” for staff members of UNDP in October 2020.
CISCO International Trainer for I T E (Information Technology Essentials) and CCNA (Cisco Computer Network Associates)